Three Praxity firms win the 2026 Best of Accounting Award for Client Service
Praxity is celebrating firms recognised for outstanding client service by ClearlyRated. We applaud their dedication to excellence.
We are inordinately proud that three of our Praxity member firms have secured ClearlyRated’s 2026 Best of Accounting award for Client Service. Each award reflects consistently high Net Promoter Scores and independently validated client feedback, placing these firms among the strongest performers in the global accounting profession.
Clients working with Best of Accounting award winners are, on average, 70% more likely to report high satisfaction than those engaging non-winning firms. That difference speaks not only to technical capability, but to how advisers listen, respond and build long-term relationships.
JA Del Río, a leading accounting and advisory firm across Latin America, secured the award for the fourth consecutive year. Founded in 1988, the firm supports international organisations operating across Mexico, Colombia and Costa Rica, combining regional expertise with an international outlook.
In the most recent survey, 86.8% of JA Del Río’s clients rated their experience 9 or 10 out of 10, materially above the industry average. As Principal Partner Bernardo del Río notes, the recognition reflects a culture defined by high standards and enduring client relationships.
■ Rated 9/10 out of 10
■ Rated other
Kaufman Rossin, a leading, well-established regional firm with national and international reach, was also recognised for service excellence. With more than six decades of history, the firm supports clients across accounting, tax, audit, risk and advisory services, both domestically and internationally.
Kaufman Rossin achieved satisfaction scores of 9 or 10 from 87% of participating clients, alongside a Net Promoter Score of 81.5, more than twice the industry benchmark. CEO Blain Heckaman highlights the importance of listening closely to clients and translating insight into meaningful improvement across the firm.
■ Rated 9/10 out of 10
■ Rated other
NPS
William Buck was recognised for its sustained commitment to client service across Australia and New Zealand. Specialising in the mid-market, the firm is known for pairing depth of expertise with a relationship-led approach.
In the 2025 survey period, William Buck achieved a Net Promoter Score of 71.3, significantly exceeding the industry average. Chair Greg Travers points to the strength of client relationships and the firm’s ongoing focus on improving client experience of advice, support and communication from the firm.
NPS
Why this recognition matters to the Alliance
These awards matter because they are grounded in consistent, third-party measurement. ClearlyRated’s approach allows firms to assess client experience using a shared methodology, producing results that are statistically valid, externally credible and comparable across markets.
For Praxity, this creates something beyond individual recognition. A common framework for understanding client experience strengthens how the Alliance presents itself in cross-border work, joint proposals and market conversations. It also allows firms to learn from one another, using comparable insight to identify what excellence looks like in practice.
We are also the only alliance who can showcase a global score and we would love to be able to grow the number of firms we highlight. It also adds to the amazing community of firms who are on this journey together.
Importantly, the program is designed to support firms at every stage of maturity. Whether you are launching a formal client listening program for the first time, transitioning an existing program to a more robust, scalable, third-party-managed solution, or simply looking to gain recognition for an outstanding NPS score, ClearlyRated offers a flexible path forward. Firms can leverage ClearlyRated’s expertise to build and optimise their programs, or submit raw survey data free of charge if no operational changes or data gathering surveys are needed.
You can select the tier that best fits your goals and level of engagement. No matter which option you choose, your firm will maintain flexibility in how you engage clients and act on feedback, while also contributing to a broader view of service quality across both your firm and the Alliance.
The success of this year’s award winners shows what is possible when client experience is measured with rigour and acted on with intent. Their results set a benchmark that benefits not only their own organisations, but the wider Praxity community.
Who is ClearlyRated?
ClearlyRated is the leading client satisfaction and service quality benchmarking platform for accounting firms. The company helps firms gather verified client feedback through NPS® surveys, benchmark performance against industry standards, improve client experience, and earn recognition through the Best of Accounting® awards program.
ClearlyRated’s platform combines survey technology, reputation management, benchmarking data, and third-party validation to help accounting firms strengthen client relationships and differentiate in a competitive market. You may even recognise the survey process from our most recent member survey.
