December 2023

HUB

Issue 22

“The goal as a company is to have customer service that is not just the best, but legendary.”

Sam Walton, Founder of Walmart

01

Customer Experience Across the Alliance

Praxity member firms consistently score highly on customer experience metrics. We delve deeper into an Alliance-wide solution.

02

Planning to Succeed

Succession planning is something that all firms must face to thrive. It’s never easy to replace effective leaders. PM+M share their experience with HUB.

03

Albert Goodman Achieves B Corp Certification

HUB speaks to Albert Goodman, who have recently achieved B Corp certification for their work in sustainable business and ethical governance.